Delete your account
Effective 5 September 2026
You can delete your Hi-Partner account permanently at any time — from inside the app, or from this page if you no longer have access to it. Deletion is real and cannot be undone.
What deletion does
Your chats — and the keys that encrypt them, making the remaining ciphertext permanently unreadable — photos, location history, device tokens, subscriptions, favourites and drafts are hard-deleted. Your profile disappears from search and from past counterparties.
What we must keep
Records the law obliges us to keep — payment and invoice ledger rows needed for tax and financial compliance — are kept anonymized, re-keyed to 'Deleted User' with your name, phone and other personal fields removed, only for the statutory retention period, then purged. Deleted data also ages out of our backups within the backup retention window.
A 7-day grace period
Deletion starts with a 7-day grace period during which the account is frozen and you can change your mind by signing back in. If you have an active booking, money in escrow, or a pending payout, we guide you through settling it first — then deletion proceeds.
Delete from inside the app
Go to Profile → Privacy & Data → Delete my account permanently. We re-verify with an OTP to your registered number, and confirm to your phone when deletion completes.
Lost access to the app?
Email us a deletion request from any device using the button below. Include the phone number the account is registered to; we verify it is you with an OTP to that number before deleting. The same grace period and retention rules apply.